Terms of service

This website is operated by Ninele Pty Ltd trading as NINELE maternity. Throughout the site, the terms “we”, “us” and “our” refer to Ninele Pty Ltd.

By visiting our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.

1. Online store terms

By using this website, you confirm that you are at least the age of majority in your state or territory, or that you have permission from a parent or guardian to use this website.

You agree not to use our products or website for any unlawful purpose.

2. Products and availability

We sell clothing and related products online.

We do our best to display product colours, descriptions, sizing, and images as accurately as possible. However, colours may appear slightly different depending on your screen or device.

All products are subject to availability. We may limit quantities, discontinue products, or update product details at any time without notice.

3. Pricing

All prices are listed in Australian dollars (AUD) unless stated otherwise.

We reserve the right to update prices at any time. Price changes will not affect orders that have already been placed and confirmed.

We aim to ensure all product pricing is accurate. If there is an obvious pricing error, we may cancel the order and refund you.

Australian online businesses should make terms and conditions clear, accurate, and easy for customers to find. Businesses must also tell customers about applicable consumer guarantees.

4. Orders

When you place an order, you agree that all details provided are true, accurate, and complete.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

We may cancel or refuse an order if:

an item is unavailable
there is an error in pricing or product information
payment cannot be processed
we suspect fraudulent or unauthorised activity
delivery details are incomplete or incorrect

If we cancel an order after payment has been made, we will issue a refund.

5. Payment

Payment must be made at checkout using the available payment methods on our website.

Your order will not be processed until payment has been successfully received.

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

6. Shipping and delivery

We aim to process and dispatch orders as quickly as possible.

Delivery times are estimates only and may vary due to postal delays, courier issues, public holidays, weather events, or other circumstances outside our control.

You are responsible for providing a correct delivery address. We are not responsible for orders lost or delayed due to incorrect or incomplete address details.

7. Returns and refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Change-of-mind returns may be accepted within 30 days of delivery, provided the item meets our return conditions.

Customers are responsible for return postage for change-of-mind returns. Where we provide an Australia Post return label, the cost of that label will be deducted from the refund.

Nothing in our Returns & Refund Policy excludes your rights under Australian Consumer Law.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If an item is faulty, damaged, unsafe, not as described, or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy. Businesses cannot take away a customer’s right to a refund or replacement for faulty products by relying on store policies.

9. Product care

You are responsible for following the care instructions provided with your item.

We are not responsible for damage caused by incorrect washing, drying, ironing, storage, general wear and tear, misuse, or failure to follow care instructions.

10. Discount codes and promotions

Discount codes must be applied at checkout and cannot be added after an order has been placed.

Discount codes may be subject to expiry dates, minimum spend requirements, product exclusions, or other conditions.

We may change, suspend, or cancel promotions at any time.

11. Gift cards

Gift cards, if offered, are issued in Australian dollars and can only be used on our website.

Gift cards are not redeemable for cash, except where required by law.

Lost, stolen, or misused gift cards may not be replaced.

12. Intellectual property

All content on this website, including images, product descriptions, branding, logos, text, graphics, and designs, belongs to us or is used with permission.

You may not copy, reproduce, distribute, or use our content without our written permission.

13. User comments, reviews, and submissions

If you submit reviews, comments, photos, feedback, or other content to us, you grant us permission to use, reproduce, edit, and display that content for business, marketing, and promotional purposes.

You must not submit content that is unlawful, offensive, misleading, defamatory, or infringes someone else’s rights.

We may remove or edit user-submitted content at our discretion.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you agree that we may collect, use, and handle your personal information in accordance with our Privacy Policy.

15. Third-party links

Our website may include links to third-party websites or services.

We are not responsible for the content, policies, products, or practices of third-party websites. Accessing third-party links is at your own risk.

16. Website use

You agree not to:

interfere with or disrupt the website
attempt to gain unauthorised access to our systems
upload viruses, malware, or harmful code
use the website for fraudulent or unlawful purposes
copy or scrape website content without permission

We may suspend or restrict access to the website if we believe these terms have been breached.

17. Errors and inaccuracies

Sometimes there may be errors, inaccuracies, or omissions on our website relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information at any time.

18. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.

Nothing in these Terms limits your rights under Australian Consumer Law.

19. Changes to these Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page. By continuing to use our website after changes are published, you agree to the updated terms.