Privacy policy

Privacy Policy

This Privacy Policy explains how Ninele Pty Ltd trading as Ninele Maternity collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with us online.

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Who we are

This website is operated by:

Business name: Ninele Pty Ltd

Trade name: NINELE maternity

ABN: 54 698 278 447

Email: support@ninele.com

2. Personal information we collect

We may collect personal information from you when you:

visit our website
place an order
create an account
contact us
subscribe to our email list
submit a review
interact with us on social media
enter a promotion or giveaway

The personal information we collect may include:

name
email address
phone number
billing address
shipping address
order details
payment-related information
customer support messages
website usage information
device and browser information
IP address
marketing preferences

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

Australian privacy guidance recommends that privacy policies clearly explain how personal information is collected, used, stored, and disclosed. APP entities must have a clearly expressed and up-to-date privacy policy describing how they manage personal information.

3. How we collect personal information

We may collect personal information directly from you when you provide it through our website, checkout, email, forms, customer support, or social media.

We may also collect some information automatically through cookies, analytics tools, pixels, Shopify, payment providers, and other third-party services used to operate our store.

4. How we use your personal information

We use your personal information to:

process and fulfil your orders
deliver products to you
send order confirmations and shipping updates
manage returns, refunds, and exchanges
respond to customer service enquiries
improve our website and shopping experience
prevent fraud and protect our business
send marketing emails, if you have opted in
personalise content, advertising, or offers
comply with legal, tax, accounting, and regulatory obligations

5. Email marketing

If you subscribe to our email list, we may send you emails about new products, restocks, promotions, offers, and brand updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not send you marketing emails unless you have opted in or where permitted by law.

6. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, support checkout functionality, and help with marketing or advertising.

Cookies may collect information such as your browser type, device information, pages visited, time spent on the site, and interactions with our website.

You can manage or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

7. Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.

When you interact with our store, Shopify may process personal information to help provide checkout, order management, payment, fraud prevention, analytics, and other store services. Shopify explains that it processes personal data when consumers use Shopify services or interact with merchants.

8. Payment providers

Payments are processed by secure third-party payment providers.

We may receive limited payment-related information, such as payment status, transaction confirmation, payment method type, and fraud-check information. We do not store your full card number or full payment details.

9. Third-party services

We may share your personal information with trusted third-party service providers who help us operate our business, including:

Shopify
payment providers
Australia Post or courier providers
email marketing platforms
analytics providers
advertising platforms
customer support tools
accounting or compliance providers
fraud prevention services

These providers may only access information needed to perform their services.

Some third-party providers may store or process information outside Australia.

10. Social media and advertising

If you interact with us through platforms such as Instagram, Facebook, TikTok, Pinterest, Google, or other advertising channels, those platforms may collect information according to their own privacy policies.

We may use advertising tools, pixels, or analytics to understand how customers interact with our website and to show relevant ads.

11. Disclosure of personal information

We may disclose your personal information where necessary to:

fulfil your order
provide customer support
process payments
deliver parcels
prevent fraud or security issues
comply with legal obligations
respond to lawful requests from authorities
protect our rights, property, customers, or business

We do not sell your personal information.

12. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online system is completely secure. By using our website, you understand that information transmitted online carries some risk.

13. How long we keep your information

We keep your personal information only for as long as reasonably needed for the purpose it was collected, including order fulfilment, customer support, legal, tax, accounting, fraud prevention, and business record-keeping purposes.

When information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it.

14. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, contact us at: support@ninele.com

We may need to verify your identity before responding to your request.

15. Your privacy choices

You can:

unsubscribe from marketing emails
disable cookies in your browser
contact us to update your details
request access to your personal information
request correction of inaccurate information
contact us with a privacy question or complaint

16. Children’s privacy

Our website is not intended for children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us.

17. Overseas disclosure

Some of our service providers may store or process personal information outside Australia, including Shopify, payment processors, marketing platforms, analytics providers, or cloud service providers.

Where this occurs, we rely on those providers to handle information in accordance with their privacy and security obligations.

18. Privacy complaints

If you have a question or complaint about how we handle your personal information, please contact us at:

support@ninele.com

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. The OAIC is Australia’s privacy regulator and provides guidance on privacy rights and obligations.